Refund policy
At House of Nanz, we strive to provide high-quality skincare products and we strive to provide high-quality skincare products and elegant fashion wear and accessories. We understand that occasionally, you may need to return or exchange a product.
Our refund policy is by the European Union's regulations. To be eligible for a refund, please note the following:
Timeframe for Returns
You have the right to return a product within 14 days from the date of receiving your order.
To initiate a return, please contact our customer support team within these 14 days
Eligible ProductsOnly unopened and unused skincare products and unworn fashion items in their original packaging are eligible for a refund.
For hygiene reasons, we cannot accept returns on opened skincare products, worn fashion items, or products with visible signs of use.
Return ProcessContact our customer support team at [customer support email] within the 14-day return window.
Provide your order number, details of the product you wish to return, and the reason for the return.
You will receive instructions on how to proceed with your return.
Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.
If the product is in an acceptable condition, we will process your refund within 14 days of receiving the returned item.
Refunds will be issued using the same payment method used for the original purchase.
Return ShippingThe cost of return shipping is the responsibility of the customer unless the return is due to a product defect or an error on our part.
ExchangesIf you wish to exchange a product, please follow the return process outlined above and specify your exchange preferences. We will do our best to accommodate your request, depending on product availability.
ExceptionsHouse of Nanz reserves the right to refuse a refund or exchange if the returned items do not meet the eligibility criteria.
We do not accept returns on sale or clearance items.
Contact UsIf you have any questions or need assistance with our refund policy, please contact our customer support team at houseofnanz.com.
At House of Nanz, we are committed to ensuring your satisfaction with our products and services. We appreciate your trust in us and will make every effort to assist you with any returns or exchanges.